Flipflop Cala Mandia

Dear guest, Thank you very much for your honest comments about your stay at our hotel. We deeply regret that your experience did not meet your expectations. Your feedback is very important as it helps us improve our service and ensure that such incidents are avoided in the future. We are sorry to hear about the inconveniences you experienced with the condition of your room. This is by no means our standard, and we sincerely apologize for the inconveniences you encountered. We have passed on your feedback to our housekeeping team to ensure that such issues do not occur again. Our guests are very important to us, and we want every stay to be pleasant and comfortable. We are working to ensure that our staff in all areas, including the reception, are adequately trained and linguistically proficient to meet the needs of our international guests. We are pleased to hear that our dining and entertainment teams met your expectations. We will make sure to pass your praises to them as they work hard to provide an excellent experience to our guests. We hope you will give us another chance to convince you of our improved service. If your travel plans bring you our way again, we would be delighted to welcome you once more. Sincerely,