Fujairah Rotana Resort & Spa

Dear Herr Lueckemeier, Thank you for your valuable time to complete our electronic questionnaire following your recent stay at Fujairah Rotana Resort & Spa. It is only through candid, constructive feedback that we can strive to better our product and refine our services. All of your comments related to attitude and guest services have been well noted and were investigated. Our team consists of 28 different nationalities living and working together in hegemony, and we cater to a similarly high number of variety of nationalities on a daily basis. All our guests are treated according to our code of ethics. If you felt discriminated by any of my team members' behaviors or actions, then this was surely not done on purpose. Please accept my sincere apologies nevertheless on his / her behalf. I can assure that the points you scored lowest are not up to the normally high standards of the hotel. We aim to provide the best possible service and not only meet, but even exceed the guests’ expectations. Every hotel is defined by the quality of service that it provides to its guests. Our success is measured by how our guests evaluate our services and facilities, therefore be assured that the comments and suggestions we receive are taken seriously. Your willingness to share your recent experience is genuinely appreciated. May I take this opportunity again to thank you for bringing this matter to our attention, and I sincerely hope to welcome you back at another opportunity to convince you of our usual fine services. Sincerely, Nicolas Chammaa General Manager