Die Anlage ist zwar sehr schön, aber der Service entspricht eher einem 3 Sterne Hotel. Reservierungen in den Restaurants waren teilweise nicht möglich, oder geschlossen, am Buffet musste man Schlange stehen, reinste Massenabfertigung. Das Personal war total überfordert. Kein 5 Sterne Hotel, wir werden dieses Hotel nicht mehr buchen.
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- Strand
Dear Guest, Thank you very much for choosing Grand Palladium White Sand Resort & Spa for your Caribbean vacation. We are disappointed to hear about your experience of staying at our hotel, and it is certainly not the kind of impression we would like you to take away. Our team takes a lot of pride in making each guest’s experience as pleasant as possible, and your feedback is very much appreciated for us to improve and do better. We would like to sincerely apologize for the drop in service experienced, will definitely relay this back to the relevant departments for their perusal. Kind regards, Kenia Rodriguez Hospitality SR Advisor
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