Helea Lifestyle Beach Resort

Dear Tobias, Thank you for sharing your feedback regarding your recent stay. We're sorry to hear that your experience did not meet your expectations. We understand how frustrating long wait times at the bar can be, especially during peak hours, and we’re actively working to improve our service levels. Regarding the fire incident you might have seen on social media, it involved a minor and isolated fire at our Street Food Hub outlet, which was swiftly and effectively managed. We are pleased to inform you that the situation was resolved without any significant impact on our operations or guest experiences. Starting from Saturday, September 21st, both the Bar and Gelateria & Creperie corners of the Street Food Hub will be fully operational, and the Snack corner will gradually return to its usual operation from Sunday, September 22nd. Your comments about the fitness center and the dining options have been noted, and we will address these with our management team to enhance our offerings. We’re also looking into the cleanliness and sun exposure of the swim-up pool to ensure a better experience for our guests. We value your feedback, as it helps us to improve. We hope you might consider giving us another chance in the future. Best regards, Angela Simonovic Guest Service Manager