Hilton Budapest

Dear Klaus, Thank you for taking the time to share your feedback. We’re very glad to hear you enjoyed our location near the castle, as well as our lounge and rooms—it’s always rewarding to know when our guests appreciate the atmosphere we strive to create. We sincerely apologize for the delays you experienced during check-in and for the billing issues that followed. While we’re pleased to hear that these were ultimately resolved, we understand how frustrating such inconveniences can be—especially when you're expecting a smooth and relaxing stay. Please rest assured that we are actively reviewing our check-in and billing processes to prevent similar situations from occurring in the future. Regarding the minibar charge, we're very sorry for the error and any stress it may have caused. We're currently working with our housekeeping and billing teams to ensure all minibar usage is logged with complete accuracy and transparency. We appreciate your honest feedback—it helps us improve. While we're glad your overall impression of the hotel was positive, we take your concerns seriously and are committed to ensuring a more seamless experience for all our guests moving forward. We hope to welcome you again in the future under better circumstances. Warm regards, Anna Németh Guest Relations Manager