Hilton Dubai Palm Jumeirah

Dear Gamze, Thank you for taking the time to share your feedback — we’re so glad to hear you and your family enjoyed your beach holiday with us. It’s wonderful to know you felt comfortable overall and found the experience to be a good fit in terms of value. We’re especially grateful for your kind words about Mehmet and Abdullah at the Front Office. They’re both incredibly committed to resolving guest concerns quickly and with care, and your recognition means a lot to them and the entire team. Your additional scores and comments are very helpful and have been shared with the relevant departments as part of our ongoing focus on quality improvement. From service and room experience to overall guest activities, we're always looking at how we can enhance the stay for families like yours. We’d love to welcome you back again in the future — and we hope to exceed your expectations even further next time. Warm regards, Hotel Management