Hotel Hacienda del Conde Member of Meliá Collection- Adults only

Dear Olena, First of all we would like to thank you for choosing Melia Hacienda del Conde, Member of Melia Collection and for the time spend to share your feedback with us. We would like to offer our sincere apologies for not meeting your expectations during your stay. Our main objective is to achieve customer satisfaction and we regret that this was not the case. On the one hand, we would like to thank you for your positive feedback on certain areas of our hotel. On the other hand, we regret to know that during your stay you experienced the presence of animals in the pool area. We assure you that our hotel makes a great effort for their control through the collaboration with a leading company However, despite our efforts these animals may find their way into our facilities without us being aware of it, being in a rural environment. Once again, we apologize for any inconvenience caused by this event during your stay. In the same way, we apologize if you perceived noises in your room coming from machinery and do not doubt that our maintenance team will perform an additional check to solve any existing deficiency. We remind you that for future stays, you can always ask to our reception team so they can offer assistance and if necessary you can arrange a room change. In addition we are very sorry to read that during your holyday you perceived that the service provided from our staff at the buffetwas not according to our usual standards, since we train our staff day by day to deliver good experiences to every guests and help them in any matter they may need. We assure you that this behavior you mentioned has being a punctual incident that does not correspond to our level of service and we guarantee you we have already transfer your feedback to de departments related in order for them to reaffirm our standards and provide a better service in the future. Regarding the showcocking service during dinner,it is usually very fluid and with no waiting times. However, it is possible that sometimes, due to high demand from guests, there may be a few minutes of waiting time. We are sorry if the waiting time was too long. We hope that despite the above, you had a pleasant experience. We hope to have the opportunity to welcome you again. We remain at your entire disposal. Best regards. Guest Experience Team