Hotel Jumeirah Emirates Towers

Dear Guest, Thank you for taking the time to share your feedback on HolidayCheck.com following your recent stay in Jumeirah Emirates Towers. Rest assured that your invaluable feedback is important to ensure that we continually deliver the ultimate experience Jumeirah Emirates Towers is renowned for and exceed your expectations for future visits. At the same time, I was concerned to read that on this occasion we did not meet some of your expectations. I have noted your feedback regarding the misunderstanding or miscommunication regarding the shuttle schedules. Please accept our sincere apologies for the inconveniences caused in this respect. This is certainly not the level of service we are known for and can fully understand your disappointment concerning the same. Please note that I have personally passed your concerns to the department head concerned in order to review the procedures and to provide further coaching in delivering our luxurious service standards to our valued guests. Thank you once again for sharing your feedback on HolidayCheck.com and thereby giving us the opportunity to enhance our service quality. I do hope that this incident will not deter you from visiting Jumeirah Emirates Towers in the future and you will allow us the opportunity to restore your confidence in the ultimate hospitality the hotel is renowned for. Sincerely, Grant Ruddiman Complex General Manager and Area Manager