Hotel Melia Zanzibar

Dear Maria, Thank you for taking the time to share your detailed feedback following your recent stay with us. We truly regret to learn that your experience did not meet your expectations, and we sincerely apologize for the inconveniences you encountered. Your comments regarding the condition of certain facilities, the consistency of our furniture, and the overall upkeep have been carefully noted. We understand how important comfort, harmony in design, and attention to detail are in creating a pleasant and relaxing atmosphere. We are also sorry to hear about your experience in the restaurant, including the presentation, use of plastic glasses, and the perceived quality of the buffet offerings. Please rest assured that your remarks have been shared with our management and culinary teams for immediate review and improvement. Regarding your room, while we are pleased that you appreciated the renovation and spaciousness, we regret that the bedding did not provide the comfort expected. Your feedback about the mattress and bed setup is particularly valuable, and we will ensure it is addressed with the relevant departments. We genuinely appreciate your constructive comments, as they help us identify areas where we must improve. We hope you will give us another opportunity in the future to provide you with a much better experience. Warm regards, Melia Zanzibar Team