Hotel Radisson Blu Krakow

Dear Mr. Christian, Thank you very much for taking the time to share your detailed feedback with us. We truly appreciate your loyalty as a Radisson VIP member and are pleased that you were able to enjoy the spacious apartment upgrade as well as our prime location close to the Old Town and the Castle. At the same time, we sincerely regret that the condition and style of the apartment did not meet your expectations. Your comments regarding wear and overall presentation are taken very seriously and have been shared with our management team as part of our ongoing improvement plans. We are especially sorry to learn about your disappointing experience during breakfast. A high level of service, attentive staff, and a well-maintained buffet are essential standards for us, and we apologize that this was not reflected during your stay. Please rest assured that your remarks regarding staffing levels, speed of service, and replenishment have been addressed with the breakfast team to ensure immediate improvements. Your feedback is invaluable in helping us refine our services and facilities. We would very much appreciate the opportunity to welcome you back in the future and provide you with the refined comfort and seamless service that you rightly expect from a five-star experience. Warm regards, Marta - Front Office Radisson Blu, Kraków