Hotel Sofitel Brussels Europe

Dear Martin, Thank you very much for taking the time to share your detailed feedback following your recent business stay with us in May 2025. We are delighted to read that you appreciated our modern facilities, the excellent location in the heart of the European Quarter, and the quiet comfort of our rooms with closed windows and air conditioning. It is wonderful to hear that you enjoyed a restful sleep and found the overall hotel atmosphere to your satisfaction. We regret to learn that your room and balcony were not fully prepared upon arrival, and we sincerely apologize for the inconvenience. We are, however, pleased that our team was able to resolve the issue promptly after it was brought to our attention. Your kind words about our friendly staff and their language skills are greatly appreciated and will be shared with the team. It’s also a pleasure to know that our restaurant met your expectations with its wide variety, even if the beverage service could have been a bit more prompt ; we will certainly review this with our bar manager for further improvement. Thank you again for choosing our hotel. We hope to welcome you back on your next trip to Brussels. Warm regards, Clara Rondini Guest Relation & Duty Manager