Hotel & Spa Ferrer Janeiro

Hola Manuela Thank you for your review! We deeply regret that we could not fulfill your expectations and that this led to you not having the best holiday experience with us like you did 7 years ago. Your feedback has been passed along to the concerning department and will be discussed in the next team meeting. We strive to exceed our guest’s expectations as well as continually improve our services, so we can assure that we take your concerns very seriously. We appreciate the constructive feedback and we hope to see you again. With friendly regards, Ferrer Hotels Team