Kassandra Palace Seaside Resort

Dear Nicole, Thank you for choosing Kassandra Palace Seaside Resort and for taking the time to share your detailed feedback regarding your stay with us. We are pleased to read that you appreciated our friendly and helpful staff, the beautiful location, and our well-maintained gardens. However, we are truly sorry to read that certain aspects of your stay did not meet your expectations. Regarding your remarks about the restaurant, we regret to hear that you found the atmosphere too lively and the menu repetitive. Our buffet offers themed evenings such as Greek, Italian, and Fish nights, in addition to our regular options, and we will certainly share your comments with our Chef to further improve variety and ambiance. As for the beach loungers, we are aware that during peak season some guests reserve them early in the morning, and we are continuously monitoring the situation to ensure fair use for everyone. Concerning our bar service, we apologize for any waiting time you may have experienced. Your comment has been communicated to the responsible department for review. Regarding the room condition, please note that our resort is under ongoing renovation and gradual improvement every year. Your feedback helps us to identify areas that need further attention, and we will take your remarks into serious consideration. We truly value both positive and constructive feedback, as it helps us to view our operation from our guests’ perspective and continually improve our services. Please feel free to contact us directly at reservations@kassandra-palace.gr in order to organize together your next summer holidays. We look forward to welcoming you back to Kassandra Palace Seaside Resort and offering you an even more pleasant experience. Kind regards, Despina Kaliva Front Operations Manager