Kassandra Palace Seaside Resort

Dear Guest, Thank you for choosing Kassandra Palace Seaside Resort and for taking the time to share your holiday experience. Let me state that in our company we accept both positive and negative comments. Our resort is under regular improvement and every year we make partial renovations in our buildings and enhancements in organization in our establishment. Regarding our food, we have a wide variety in our dinner buffet as every night we offer a different menu (Greek night, Italian night, Fish night) on top of our regular options. In addition, our food is being prepared by executive Chefs who strive to achieve the best service and give our guests an unforgettable tasting experience. Providing the best quality, taste and satisfying the preferences of our guests is of high importance to us. Also, if we were informed about the fact that the food was not to your liking while you were in-house, we would have gladly prepared something different for you. Furthermore, our resort’s location is one of our strongest points according to the majority of our guests. It is at the same time isolated providing a unique privacy for relaxation but in 2 km you can also visit the village of Kriopigi or the village of Polichrono in order to find yourself among locals. At this point, allow me to state that I am personally disappointed after reading your review as every guest has daily communication with our team during the buffet hours and we try to ensure that everyone is happy during their stay. If a guest is not satisfied in any aspect, we are available and ready to discuss and give solutions as exceeding our guests’ expectations is one of our primal goals. I am sorry to read that this was not the case in your situation. Once again, thank you for your feedback. Kind Regards, Despina Kaliva Guest Relations Manager