KRESTEN ROYAL Euphoria Resort

Dear Ebbi, Kalimera from Rhodes. Thank you for your feedback. We regret to hear about the issues you experienced during your stay. We take food safety and hygiene very seriously, and it is concerning to hear that you and your group encountered problems. Please be assured that we will thoroughly investigate these matters to ensure that our standards meet the highest level of quality and safety, however this does not mean that your issues came from our food chain. We also appreciate your comments about the air conditioning. We will address this issue promptly to ensure that it is functioning properly for future guests. Your feedback on the food selection and ambiance is noted, and we are glad you found these aspects of your stay satisfactory. However, we are deeply sorry that your overall experience was impacted by these concerns. Thank you again for bringing these matters to our attention. We hope to have the opportunity to provide you with a more positive experience in the future. Have a nice afternoon.