KRESTEN ROYAL Euphoria Resort

Dear Chris4688, Kalimera from Rhodes and "Your Kresten Royal Euphoria Team". Thank you for sharing your feedback regarding your recent stay with us. We are truly sorry to learn that your experience did not meet your expectations, particularly in regard to cleanliness, food variety, and the overall condition of the facilities. Your comments are important to us, and we will review them with our housekeeping, culinary, and maintenance teams to address the points you have raised. Our aim is always to provide the high standard of quality and service that our guests expect, and we regret that we fell short during your visit. However, at this point we would like to mention that we are frankly quite surprised about your review and if we may, do not agree with it.... It is seems like that you are describing another hotel and not ours. If you had any issues with our hotel, you could have contacted us 2during your stay, in order to do something about it. No complaints or any reports came to our front desk agents during your stay with us. If you check all the other reviews about us, they are quite positive and of course we are open to specific constructive comments, in order to continuously sustain the high standards of our services and facilities. We value your perspective though and hope you might consider giving us another opportunity in the future to restore your confidence in Kresten Royal Euphoria Resort. Have a nice afternoon and greetings from the whole Team.