Lazuli Hotel Marsa Alam

Dear Valued Guest , Thank you for providing your feedback following your stay. We are truly sorry to hear that your experience did not meet your expectations and that your holiday was affected by the issues you raised. While we are distressed by your experience, we want to assure you and all future guests that we maintain a standard of high-quality food and preparation. The feedback we regularly receive indicates that the vast majority of our guests are highly satisfied with their dining experience and the cleanliness of our facilities. However, we take your specific comments about lack of variety and repetition extremely seriously and are working with our Head Chef to immediately introduce greater menu diversity to enhance the dining experience for all. We appreciate that you found our service friendly and will certainly share this positive feedback with our team. Regarding your comments about other guests: we are a proudly international hotel and welcome people from all backgrounds and nationalities. Our focus is purely on providing excellent, consistent hospitality to every single person who chooses to stay with us. We sincerely regret that we failed to meet your personal expectations on this occasion. We value your honest feedback, as it helps us target areas for improvement. We hope you will consider staying with us again so we can demonstrate the true quality of a stay at Lazuli Hotel. Mustafa Abdallah Lazuli Hotel Team