Le Palmiste Resort & Spa

Dear Sir Thank you for sharing your feedback regarding your recent stay with us at Le Palmiste Resort & Spa. We’re truly sorry to hear that your experience did not meet your expectations. While we respect every guest’s opinion, we also feel it is important to address certain points in the spirit of fairness and to provide clarification for future guests. We take cleanliness and pool hygiene very seriously. All three of our swimming pools are maintained daily and treated according to strict health and safety protocols. What may appear as foam or water discoloration can sometimes result from weather changes, sunscreen use, or a high number of bathers — but this is promptly managed by our maintenance team. Our filtration systems are functional, and any technical issues are handled as a priority. Regarding the toilet issue in your room, we sincerely apologize for the delay in repair. While this is not a common occurrence, we understand how frustrating it can be, and we are addressing this with our maintenance scheduling to ensure quicker response times. Concerning room servicing, our housekeeping team follows a rotation based on occupancy levels, and we regret if the process took longer on certain days or items were temporarily missing. We appreciate your patience and have already discussed the need for better follow-through with the team. With regard to your dining experience, we offer a buffet with rotating menus combining local Creole and international dishes. We are sorry that the variety and temperature did not meet your expectations. We’ll certainly review your comments with our kitchen staff, as our aim is to offer flavorful and well-prepared meals to suit different tastes. It’s worth noting, however, that many guests appreciate the authenticity of our dishes and themed evenings. We are grateful that you highlighted the excellent service provided by Mr. Ajay at Reception. He is indeed a valued member of our team, and we’ll be sure to pass on your kind words. While we regret that your stay was not as enjoyable as it could have been, we hope you might consider returning one day and giving us a second chance to provide a more positive experience. Warm regards, The Le Palmiste Resort & Spa Team