Leopard Beach Resort & Spa

Dear Claudia, Thank you for taking the time to share your detailed feedback following your recent stay with us at Leopard Beach Resort & Spa. We truly value hearing from our guests, as it helps us to continuously improve the quality of our services. We are delighted to know that you appreciated the friendliness of our reception, housekeeping, and entertainment teams, as well as the spacious rooms and the beauty of our resort’s location. These are aspects we take great pride in, and it is encouraging to hear they contributed positively to your experience.At the same time, we are sincerely sorry to learn that your experience in our restaurants and bars did not meet expectations. The issues you highlighted regarding service delays, staff attitude, and cleanliness are not reflective of the standards we strive to uphold. Please accept our apologies for the frustration this caused. Your comments have already been shared with our Food & Beverage management team, and corrective measures are being taken to improve staff training, service coordination, and attention to detail. We also acknowledge your observations about the condition of some of our furniture and facilities. While our resort is set within a beautiful complex, we recognize the importance of ongoing maintenance and refurbishment, and your feedback reinforces our commitment to enhancing the guest experience in this regard. We hope you will consider giving us another opportunity to welcome you back in the future. Kind Regards, Kioko Musyoki, General Manager. Leopard Beach Resort & Spa.