Maldron Hotel Brighton City Centre

Dear Guest, Thank you for sharing such detailed feedback about your stay. We’re glad to hear you enjoyed the location close to both the seafront and the city centre, as well as the overall style and comfort of your room. It’s also good to know that your dining experiences were satisfactory and that you would consider booking with us again. At the same time, we’re truly sorry for the areas where we fell short. Your comments regarding cleanliness, the minibar, and the handling of your pre-ordered bottle of sparkling wine are very concerning, and we regret the impression this left. Please be assured that these matters will be reviewed with the relevant teams to ensure they are addressed properly. We also take note of your observations about the breakfast service and will work to improve the timeliness of table clearing. We greatly appreciate both the positives and the constructive feedback you have shared, as it helps us focus on the details that matter most to our guests. We hope to have the opportunity to welcome you again and provide a much smoother and more enjoyable experience. Warm regards, Ishan Guest Relations Manager