Media Rotana

Dear Ralf, Thank you for taking the time to share your feedback about your recent stay at Media Rotana Dubai. We sincerely apologize for the disappointment and dissatisfaction you experienced during your visit. We regret to hear that the quality of our services and amenities did not meet your expectations. We take your comments about the availability of water and the ambiance of our dining areas seriously, and we will review our offerings and procedures to ensure that they align with the expectations of our guests. Regarding the appearance of the hotel and the behavior of some guests, we strive to maintain high standards of cleanliness and guest conduct throughout our property. We appreciate your observations, and we will address these concerns to maintain the integrity of our establishment. Your feedback is invaluable to us, and we genuinely appreciate you bringing these matters to our attention. We apologize for any inconvenience or frustration caused during your stay and hope to have the opportunity to welcome you back in the future for a more enjoyable experience. Thank you for choosing Media Rotana Dubai, and we hope to have the chance to regain your trust in us. Kind regards, Sherif Madkour General Manager