Media Rotana

Dear Valued Guest, Warm greetings from Media Rotana Dubai and thank you for sharing your experience with us here on Holiday Check. We're glad to hear that you enjoyed the hotel's convenient location, our shuttle service, and being accessible to popular or key areas around the city. We have read your feedback regarding not being able to drink in the lobby, we’d like to kindly clarify that, in accordance with local UAE laws and regulations, the consumption of alcoholic beverages is strictly limited to designated licensed venues within the hotel. Public areas such as the lobby are not licensed for alcohol service, and serving or consuming alcoholic drinks outside those licensed spaces is prohibited by law. We follow these regulations closely to ensure the safety, comfort, and legal compliance for all our guests. Moreover, we also appreciate your feedback about the drink that was served in The Terrace, we’re truly sorry to hear it didn’t meet your expectations. Kindly allow me to highlight that our team will be looking into this matter carefully and reviewing the preparation and service to ensure it meets the high standards we strive for. We genuinely appreciate you highlighting this, though we do wish we had known about it during your stay so we could have addressed it on the spot and made things right for you. Your feedback will surely help us improve, and we hope to welcome you back for a more enjoyable experience in the future. Best Regards, Sherif Madkour General Manager