Meliá Caribe Beach Resort-All Inclusive

Dear Michaela, First and foremost, we would like to thank you for choosing our hotel as a vacation destination and for taking the time to share your comments regarding your visit. Exceeding our guests' expectations is the goal our hotel aims to achieve. Your satisfaction is vital, and ensuring it, through our different services, is the way to guarantee travel experiences worthy of the trust placed in us with their vacation. For this reason, detecting that your current impression differs from the expected has saddened us deeply. In this regard, we would like to extend our sincere apologies. We are regretful to note your disappointment concerning the service provided by some members. As a hospitality-orientated company, the attention and service our staff delivers are followed up constantly. We dedicate part of our sources to maintaining the quality of service in concordance with our standards throughout the continued development of their skills. We are sincerely regretful that you did not feel accommodated with the service provided. Allow us to inform you that we are placing serious efforts and constant training on our service. We apologize for the areas you encountered with some wear. We are constantly working on our renovation program. Nonetheless, we will reinforce to speed things up regarding the zones you have found as we are always ready to improve. We will have your heads-up about in-room maintenance into account. We understand that there is always room for improvement and guests' experience plays a key role in this continuous process towards service excellence. We guarantee that we will proceed to address each of your concerns with the corresponding departments, to implement corrective actions where necessary. We would be honored to welcome you back to show you that the occurrences from your recent stay are not representative of the high-quality service we are accustomed to providing in our properties. Kind Regards, Guest Service Center Management.