Meliá Durrës Albania

Dear Mr. Heinecke, Thank you for taking the time to share your detailed feedback following your recent stay at Meliá Durrës. We are pleased to know that, overall, your experience at our hotel was satisfactory and that you particularly appreciated the accessible room, its tranquil location, and the spacious amenities provided. We regret, however, to learn that certain aspects of your stay did not fully meet your expectations. Your observations regarding the temperature and quality of some dishes, as well as the variety of desserts offered, have been noted with utmost attention. Please rest assured that your comments have been shared with our Executive Chef and the Food & Beverage team, who will review these matters closely in our ongoing efforts to enhance the dining experience for all our guests. Furthermore, we acknowledge your remarks regarding the early morning disturbances caused by pigeons. We understand how vital restful sleep is during a holiday, and we will explore possible measures to reduce such disruptions in the future. We also regret to learn of your dissatisfaction with the services provided by the external travel agency and its on-site representative. While this lies outside the scope of our direct responsibility, we appreciate your clarification and would be pleased to assist you further should you wish us to communicate any concerns to the relevant parties. We thank you once again for your valuable feedback. We have already reached out to you directly and would welcome the opportunity to review the detailed PDF you kindly offered to share. We sincerely hope to have the pleasure of welcoming you back to Meliá Durrës, where we will strive to provide an even more seamless and enjoyable experience. Warm regards, Guest Experience Team