Meliá Durrës Albania

Dear Mr. Kerstin, Thank you very much for taking the time to share your detailed feedback and for choosing to stay with us for the third time. We truly appreciate your loyalty and are pleased to hear that you found our hotel modern, beautifully located, and that you noticed improvements in our service. We are, however, sincerely sorry to learn about the aspects of your stay that did not meet your expectations. Your comments regarding the behavior of some guests, especially in relation to small children in the restaurant and pool areas, are taken very seriously. We fully understand how such situations can impact the overall comfort and dining experience of our guests. Please rest assured that we continuously work to maintain a pleasant and respectful environment for everyone. Your observations will be shared with the relevant departments so we can reinforce our guidelines, improve supervision, and ensure that our facilities—particularly the restaurant and pool areas—are used appropriately and respectfully. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back and provide you with a more enjoyable and relaxing experience. Warm regards, Gresilda Lleshi Guest Experience Team