Meliá Durrës Albania

Dear Ms. Angelika, We extend our heartfelt gratitude to you for dedicating your time to share with us your comprehensive feedback following your recent stay at our esteemed establishment. Your insights are invaluable to us, and we genuinely appreciate your thoughtful commentary. It brings us immense joy to learn of your satisfaction with our hotel's facilities, particularly noting the cleanliness, modernity, and ample space offered within our accommodations. The serene ambiance of the pine forest juxtaposed with the proximity to the beach indeed provides a tranquil haven for our esteemed guests such as yourself. We offer our sincerest apologies for any inconveniences you may have encountered, particularly concerning the presence of rubbish in the beach area and the tepidity of the cuisine served. Rest assured, these matters will be promptly addressed internally to ensure a heightened level of satisfaction for all our guests in the future. Moreover, we are elated to hear of your delightful experience with our SPA facilities and the commendation of their cleanliness. Your patronage is deeply cherished, and we are profoundly grateful for the constructive feedback you have provided. Your input serves as a beacon guiding us towards not merely meeting but surpassing the expectations of our esteemed guests. We eagerly anticipate the opportunity to welcome you back in the near future, wherein we endeavor to provide you with an even more exceptional and memorable experience. Warm regards, The Guest Experience Team