Einfach nur katastrophal, schade um unser Geld und unsere wertvollen Urlaubstage. Noch ein Zusatz ...es gibt dort eine Sauna, in der nicht einmal Handtücher vorhanden sind. Die Saunabesucher haben die Handtücher vom Strand benutz., einfach nur unhygienisch.
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- Strand
Dear Sula, Thank you for taking the time to share your feedback. We sincerely regret that your experience did not meet the standards of comfort and quality that we are committed to providing. Your comments regarding the sauna facilities and the lack of appropriate towels are of great concern to us. This situation does not reflect the hygiene and service level we aim to uphold, and we apologize for the inconvenience this caused. Please be assured that your feedback has been shared with the relevant teams for immediate review and corrective action. We are truly sorry that your stay left you disappointed, and we hope you may allow us the opportunity in the future to offer a more positive and enjoyable experience. Warm regards, The Meliá Llana Team
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