Preis-Leistung nicht gut. Anlage soweit gut aber eben wie die Zimmer teilweise in die Jahre gekommen und sollten zeitnah repariert etc. werden. Auch wird mehr Augenmerk auf die zusätzlichen zu bezahlenden Upgrade/VIP Programme gesetzt. Von daher bei dem Preis absolut nicht nochmal. Essen/Trinken ohne Beanstandung. Personal bemüht aber gefühlt unstrukturiert. Deswegen alles zusammen : Kann man machen aber wir nicht nochmal
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Dear Guest, Thank you for taking the time to share your detailed feedback following your stay with us. We appreciate your balanced comments and are glad to hear that you found the food and drinks satisfactory and that our team made a genuine effort to assist you during your holiday. We regret, however, that your overall experience did not fully meet your expectations, particularly regarding value for money, room condition, and the perception of organization. Your remarks about the aging rooms and the emphasis on upgrade options have been noted and shared with our management team as part of our ongoing review and improvement plans. We value your honest assessment, as it helps us identify areas where we must improve to better meet guest expectations. While we are sorry to learn that you would not choose to return, we thank you for staying with us and for your constructive feedback. Kind regards, The Meliá Llana Team
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