Aus Deutschland- Preis-Leistungs-VerhältnisSchlecht
Warten auf das Zimmer bis 15.30 Uhr, wodurch erste Tag schon dahin war. Reisten frühmorgens schon an und bekamen kein Frühstück, was wir als gastunfreundlich empfanden. Haben auch nicht die gebuchte Suite erhalten sondern Zimmer niedriger Preiskategorie. Scheinbar Taktik des Hotels um Leute anzulocken. Suiten werden mit Preisrabatte angeboten. Zimmer stehen dann gar nicht zu Verfügung. Alles Überteuert von Getränken bis zu den Liegen. Können nur sagen Hände weg von eine Buchung.
Beliebte Aktivitäten
- Strand
| Infos zur Reise | |
|---|---|
| Verreist als: | Paar |
| Dauer: | 3-5 Tage im Juli 2018 |
| Reisegrund: | Strand |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Nancy |
| Alter: | 46-50 |
| Bewertungen: | 3 |
Dear Mrs Nancy, I would like to thank you or choosing ME to spend your holidays. We really appreciate the time you took for sharing your feedback following your stay with ME by MELIÁ. Every effort is made to ensure the highest level of service delivery at all times, subsequently it is disappointing to hear that we have fallen short this time. We would like to sincerely apologize for any inconvenience caused to you during your stay at ME Mallorca because of the delay in our service during your check in. Our department is in charge of the guest satisfaction, all the team strives daily to enjoy the most personalized and memorable experiences and we are delighted to hear all the suggestion and problems of our guests , but I would like to invite you for the next time to ME Mallorca an personally manage your stay and take care about all your requests. We hope that we will have the chance to recover and show you our refined levels of hospitality and have therefore the possibility to welcome you back to ME Mallorca during this season , please contact myself on my personal email: helvia.prieto@melia.com or aura team at aura.memallorca@melia.com, so that my team may oversee your arrangements and ensure that you enjoy a more pleasurable stay with us next time. To sum up, all of our guests are a priority for us, and you will be really welcoming for the next time. We will exceed your expectations, Best regards, HELVIA PRIETO AURA MANAGER.
