Melia South Beach

DEAR MR. Juan , I WOULD LIKE TO THANK YOU FOR CHOOSING ME TO SPEND YOUR HOLIDAYS. WE REALLY APPRECIATE THE TIME YOU TOOK FOR SHARING YOUR FEEDBACK FOLLOWING YOUR STAY WITH ME BY MELIÀ. EVERY EFFORT IS MADE TO ENSURE THE HIGHEST LEVEL OF SERVICE DELIVERY AT ALL TIMES, SUBSEQUENTLY IT IS DISAPPOINTING TO HEAR THAT WE HAVE FALLEN SHORT THIS TIME. WE WOULD LIKE TO SINCERELY APOLOGIZE FOR ANY INCONVENIENCE CAUSED TO YOU DURING YOUR STAY AT ME MALLORCA BECAUSE OF THE NOISE OF THE AIR CONDITIONING. I PERSONALLY WILL INVESTIGATE WHAT HAPPENED AND REPORTED IT TO THE MAINTENANCE MANAGER. OUR DEPARTMENT IS IN CHARGE OF THE GUEST SATISFACTION, ALL THE TEAM STRIVES DAILY TO ENJOY THE MOST PERSONALIZED AND MEMORABLE EXPERIENCES AND WE ARE DELIGHTED TO HEAR ALL THE SUGGESTIONS AND PROBLEMS OF OUR GUESTS, BUT I WOULD LIKE TO INVITE YOU FOR THE NEXT TIME TO ME MALLORCA AN PERSONALLY MANAGE YOUR STAY AND TAKE CARE ABOUT ALL YOUR REQUESTS. WE HOPE THAT WE WILL HAVE THE CHANCE TO RECOVER AND SHOW YOU OUR REFINED LEVELS OF HOSPITALITY AND HAVE THEREFORE THE POSSIBILITY TO WELCOME YOU BACK TO ME MALLORCA DURING THIS SEASON, PLEASE CONTACT MYSELF ON MY PERSONAL EMAIL: HELVIA.PRIETO@MELIA.COM OR AURA TEAM AT AURA.MEMALLORCA@MELIA.COM , FORWARDING THEM THIS EMAIL, SO THAT MY TEAM MAY OVERSEE YOUR ARRANGEMENTS AND ENSURE THAT YOU ENJOY A MORE PLEASURABLE STAY WITH US NEXT TIME. TO SUM UP, ALL OF OUR GUESTS ARE A PRIORITY FOR US, AND YOU WILL BE REALLY WELCOMING FOR THE NEXT TIME. WE WILL EXCEED YOUR EXPECTATIONS. BEST REGARDS, HELVIA PRIETO AURA MANAGER.