Melia White House

Dear Gerd, Thank you very much for choosing Meliá White House and for taking the time to share your experience with other travellers. We really are sorry to learn the disappointment you experienced over your time with us back in July as the facilities were not in line with your expectations on this occasion. We would have loved to have the opportunity to assist you with this discomfort, looking for a room that suits your needs better and making your stay much more enjoyable. We would like to share with you that our guests' complete satisfaction is our main priority and all around this year we have been undergoing an interior refurbishment of our facilities, working to improve our guests' experience. We have recently opened our new reception, bar and restaurant and the rooms renovation is among our plans for the future. All the comments we receive are of great value for our continuous improvement and yours will certainly be taken into consideration and we have proceeded to share yours with the team in order to review them internally and establish the necessary measures on our way towards the excellence. We loved having you here and we are sad to see you leave this way. We know that we are capable of offering much more than what you have unfortunately experienced and we would loved to have the opportunity to regain your trust in us. We are confident of the great results these changes will bring us and we hope to have the opportunity to enjoy them with you in the future. Kind regards, Guest Experience Team