Mitsis Faliraki

Dear Peter, thank you for taking the time to share your personal experience with us. We are delighted to read that your enjoyed our dining options and the service from our staff members! It is important for us to make all our guests feel welcome and we are more than happy that we managed to do so with you. However we are sad to read that your stay with us did not meet your expectations in all areas and we apologize for any inconvenience caused. Concerning the size of the room, we always strive for transparency. Therefore, and in order to avoid any misunderstandings, we mention all room sizes per room category on our official website and to all our partners. Moreover, we are sad that you were not fully satisfied with the cleanliness in your room and we apologize for any inconvenience cause. It would have been very important for us to take measures immediately if we would have been informed about any potential unsatisfaction. Your satisfaction is our highest priority and we are sad that this area was not up to our usual standards. Same applies for our public areas. We strive to provide convenient facilities to our guests and we are sorry that the cleanliness at our public toilets did not meet your expectations. Rest assured that we will share your valuable comments with the concerning department to address this concern even more in the future. We sincerely hope to have the opportunity to welcome you back in the future, providing you with the exceptional service and hospitality that you deserve. Kind regards, Mitsis Faliraki Team