Mitsis Faliraki

Dear Carsten, thank you for taking the time to share your experience with us. We are sad to hear that your recent stay did not meet your expectations. We are passionate about offering you rich culinary experiences in the all-inclusive and à la carte restaurants of our hotels & resorts, inspired by the Greek and international cuisine, always accompanied with the most exquisite drinks and cocktails to please the most demanding palates. We regret that you did not mention your concerns to our Front Office Team during your stay, so we could have taken measures to improve your dining experience! Our chef is always available and would have been more than happy to assist you in person. Additionally, we would like to inform you that the safety of our guests is our highest priority. With regards to any unforeseen incident, rest assured that all our team members are trained in First Aid and know the official protocols that need to be followed. We would like to emphasize that our management team, together with the team members present, responded promptly and were immediately available to assess the situation and determine whether any medical assistance was required. We hope to have the chance to welcome you again in the future to regain your trust. Kind regards, Mitsis Faliraki Team