Mitsis Rodos Village

Dear Müller Thank you for taking the time to share your feedback with us. We genuinely value the opinions of our guests, as they help us improve and ensure a better experience for everyone. We are deeply sorry to hear that you felt unwelcome during your stay, and we sincerely apologize for any negative experiences you encountered with our employees. Providing excellent customer service is paramount to us, and we regret that we fell short of your expectations in this regard. Your comment about unfriendly employees is concerning, as this is not the impression we want to leave on our guests. We will investigate this matter thoroughly and address it with our team to ensure that such incidents are not repeated in the future. We take great pride in the hospitality and friendliness of our staff, as many other reviews reflect. It is disappointing to learn that your experience did not align with the positive experiences of other guests. Your feedback is crucial to us, and we are determined to learn from this and take appropriate actions to improve our service and guest experience moving forward. We appreciate your honesty and thank you for bringing this matter to our attention. If there is anything specific you would like to share or if there's any way we can make it up to you, please feel free to reach out to us directly. We would appreciate the opportunity to regain your trust and welcome you back for a more enjoyable stay. Thank you for choosing our hotel, and we hope to have the chance to make your next visit with us a truly pleasant and memorable one. Yours Sincerely Mitsis Rodos Village