NH Collection Antwerp Centre

Dear Katrin, Thank you for taking the time to share your feedback about your recent stay at NH Collection Antwerp Centre. We truly appreciate your insights and are delighted that you enjoyed our breakfast buffet, found our team friendly, and valued our convenient location. As a Titanium member of our loyalty program, your continued support is incredibly important to us. We regret that the size of the family room and bathroom did not fully meet your expectations. Please be assured that we will take your comments into account as we continually strive to enhance our guest experience. Regarding the closure of our restaurant during your stay, we had communicated this information on all our platforms for the summer period. We apologize if this was not as clear as it should have been and will work on ensuring such details are more accessible in the future. Please note that our bar is open daily, except in the case of operational circumstances. We understand your concerns about the recent increase in the pet fee to €35 per night. This adjustment was made by our Headquarters, and is applicable for all NH Collection hotels. We appreciate your understanding on this matter. Our payment policy requires either a credit card pre-authorization at check-in or a direct payment to settle the bill. This procedure helps us ensure a smooth and efficient check-out process for all our guests. We are pleased to hear that Jimmy, our Front Office Manager, was able to address the issues you encountered. Your understanding and kinds words about our housekeeping team is also greatly appreciated. Thank you once again for your loyalty and valuable feedback. We look forward to welcoming you back and hope to make your next stay even more enjoyable. Kind regards, Emilia Wierzbicka, Guest Relations Manager