NH Collection Dubai The Palm

Dear Guest, Thank you for sharing your feedback about your stay at the hotel. We appreciate your compliments about the friendly staff, especially Edin, who assisted you with an early room check-in. However, we apologize for the issues you encountered during your stay. We are sorry to hear about the noise levels in the rooms facing the street and the lack of insulation. We will look into this matter to ensure that our guests have a quieter and more comfortable stay in those rooms. Regarding the dining experience, we apologize for the limited variety and quality of food during your two-week stay. Your comments about food quality, and the lack of choice in the buffet are taken seriously, and we will address these concerns with our culinary team to improve the dining experience for our guests. We also appreciate your feedback about the children's menu .We will consider ways to enhance the menu options and cater to a broader range of preferences. Your input is valuable to us, and we hope that you would consider giving us another opportunity to provide you with an improved experience in the future. Thank you for choosing us, and we apologize for any inconvenience you experienced during your stay. Sincerely, Oussama El Ghazali Hotel Manager