Oaks Ibn Battuta Gate Dubai

Dear Heiko, We’re truly sorry to hear about your recent experience and the inconveniences you faced. It’s disappointing that we didn’t meet your expectations, and we sincerely apologize for the missing third bed and the issues with cleanliness. The additional charge for the room is also concerning, and we’d like to look into this further. Please know your feedback is valuable and we’ll work to ensure this doesn’t happen again. We hope you’ll consider giving us another chance in the future. Warm regards, Oaks Management