Panorama Bungalows Resort El Gouna

Dear our guests, Best greetings from Panorama Bungalows Resort El Gouna Thank you for your review, we hope that you had a nice and enjoyable holiday With pleasure we accept both of the positive and the negative reviews with full respect to the reviewer as this is a personal point of view from his /her experience We apology for not meeting your expectations but let's explain frankly some points: Regarding the rooms renovation: we have a good number of renovated rooms and bungalows with new furniture and we do our best to handle any request of a renovated room as in this case we did not get any request about that and in the same time the bungalow they got is in a good condition and mainly renovated with good room amenities, this room is one of the most requested rooms by many of our repeated guests Regarding the coffee we offer a variety of coffee at the lobby bar and Zeytouna beach bar with coffee machine, and we offer an instant coffee at the main restaurant with the meals, and offer free instant coffee at the room on daily basis, soon will offer the special coffee of the breakfast Regarding the TopHotel HolidayCheck Award we would like to inform you that this award is a result of the outstanding satisfaction of our guests during this period as one of the most popular hotels in the world, we never have a fake review or incorrect and all reviews are true by actual guests and have been published according to the Holiday Check standard, the Top Hotel does not mean that the hotel is luxury or expensive but means that the hotel is most popular and have a big number of satisfied guests We appreciate your contact during the holiday in order to find a solution to your complaints or problems and to make your holiday enjoyable In this time we have a good plan to improve the small details everywhere at the hotel in order to make it better for our valued guests Again sorry for not meeting your expectations Best regards