Radisson Blu Hotel Paris, Marne-la-Vallée

Dear Raphael, Thank you very much for taking the time to share your detailed feedback following your recent stay at the Radisson Blu Hotel Paris, Marne-la-Vallée. We are truly sorry to hear that several aspects of your experience did not meet your expectations—particularly in regard to the service during the fire alarm, the punctuality of the shuttle service, and the condition of the wellness and spa facilities. Please rest assured that your concerns have been taken seriously, and we deeply regret that the improvements promised following your December 2024 visit were not fully realized by the time of your return in June. Your observations, including the issues in the sauna, pool area, and your private bathroom, highlight areas where urgent attention is needed. We are escalating this feedback to our Maintenance and Housekeeping teams as a priority and will be conducting a full inspection of the spa and wellness areas to ensure all hygiene and safety standards are being strictly adhered to. On a more positive note, we are pleased that you enjoyed our restaurant offerings, the spaciousness and quietness of your room, as well as the convenient location and complimentary room amenities. Your kind words about the food, especially the fresh orange juice and kid-friendly buffet, are greatly appreciated. Once again, thank you for sharing your thoughts so thoroughly. While we regret the shortcomings you experienced, your feedback is invaluable in helping us to take real, lasting action. We hope to have the opportunity to welcome you back in the future and to provide the high level of service and comfort you rightfully expect. Warm regards, Guest Relations Manager