Riviera Aqua Park Resort

Dear M. Melanie, Thank you very much for posting your comments which are taken already into consideration. We went through your comments in order to eliminate it for improvement and we are very sorry for any inconvenience which had been caused during your holiday. We would like to clarify the following in order to make a correct look for the reviewers: • Concerning your comment about the reception, we checked the check in time which was very early at 09:00 am, the international check in time at 14:00 Clock, so we don’t understand why you give bad comment about the reception. • Concerning that 80% of the guests are Russian, we are working with 15 nationalities in the hotel and there is very high demand from the Russian market to our hotel, we have 920 rooms and we cannot sale the hotel only for specific nationalities otherwise the hotel could be empty. • Concerning your comment about the bad cleaning in the room, we did not receive from your good self any comment about the cleaning in the room to take immediate action during your stay in the hotel. • The elevators are new “ one year old” and we do daily maintenance and cleaning and it is in very good condition, we don’t know what you mean with old elevators . • Concerning the swimming pools edges, the swimming pools are cleaned daily in the night shift and checked daily by the hotel management including the GM to be sure from the cleaning standard. • Beach is not natural, you are right but all the beach is covered by fine sand to be suitable for the guests use and we created safety ways for the guests to reach the deep water, the beach staff clean this ways daily from any rubbish could come from the open sea. • Queuing for dinner is occurring in the beginning of the buffet in each meal as most of the guests like to eat early but we cannot accommodate the 900 guests in the same time in the restaurant and that’s why the restaurant is opened for minimum 3 hours, plus we offer a la carte dinner once per week for all clients in order to evacuate the dining room as much as we can. • Concerning the staff in the main restaurant, we apologize for the unfriendly behavior for the staff and more supervision and training started to cover your comment. • Concerning the washing cups under the tap water, all the hotel outlets are supplied with glass washer machine but the staff should clean the cups first from the sand as the guests leave it on the beach or in the gardens before putting them in the machine. • Concerning the corals, it is out of our hands as the corals was dead before we open the hotel but we created safety way to reach the deep water and the live corals to the guests to enjoy. • Other comments could be eliminated on spot if it was reported to our guest relation, or even to kind of manager, that’s why we are here! Thank you very much once more for taking the time to post your comments which helped us a lot to improve our self. Management