Royal Central Hotel and Resort The Palm

Dear Guest, Thank you for taking the time to share your feedback following your recent stay at our hotel. We're delighted to hear that you enjoyed the picturesque beach promenade and the view of the Burj Al Arab from our hotel. It's also wonderful to know that you found your room comfortable for a good night's sleep and appreciated the bathroom amenities. Please accept our apologies for any inconvenience you experienced, particularly the wait for drinks and the temperature of the food. Your comments have been shared with our team to ensure that we address these issues promptly and enhance our guests' experience. Regarding the attention given to AI guests, we apologize for any oversight and assure you that we are committed to providing excellent service to all our guests, regardless of their booking package. We appreciate your kind words about our staff and the tasty food offerings. Your feedback helps us improve, and we will strive to ensure that our services meet your expectations in the future. We regret any inconvenience caused by the limited number of loungers on the beach and will consider your feedback as we continue to enhance our facilities for the comfort of our guests. Thank you once again for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another memorable stay. Yours truly, Zhazgul Zhanibekova Assistant Front Office Manager