Royal Central Hotel and Resort The Palm

Dear Guest, Thank you for choosing to stay at our hotel and for taking the time to share your feedback with us. We are pleased to hear that you enjoyed the spaciousness and brightness of our rooms, along with the varied breakfast options and the access to the beach. Your positive comments regarding these aspects of your stay are truly appreciated. However, we regret to learn that the location of our hotel did not meet your expectations in terms of convenience for city visits. We understand the importance of accessibility for our guests, and we apologize for any inconvenience this may have caused you. Please rest assured that we are constantly striving to enhance the overall experience for our guests, and your feedback will be taken into consideration as we continue to improve. Regarding the issue with the bathroom doors, we apologize for any inconvenience caused. Our team will look into this matter promptly to ensure that such issues are addressed and resolved to prevent any recurrence in the future. Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more seamless experience in the future. Yours truly, Zhazgul Zhanibekova Assistant Front Office Manager