Sandos Caracol Eco Resort

Dear guest, Thank you very much for sharing your experience with us and for highlighting such important aspects of your stay at Sandos Caracol. We are pleased to know that both you and your family, especially your children, thoroughly enjoyed our facilities and activities, as our eco-family concept is designed to offer memorable experiences for all ages. We appreciate your mentioning the sargassum situation on the beaches, a natural and seasonal phenomenon that affects the entire Caribbean region. As you point out, this is an event over which no hotel has direct control. However, we have a dedicated team that works daily to collect and clean it to ensure our guests can enjoy the coast in the best possible conditions. We are pleased that our staff's service was perceived as friendly and attentive, as hospitality and guest-focused service are part of our quality policies. We are also pleased that you enjoyed the variety of cuisine in the specialty restaurants and the buffet offerings, as we strive for both quality and diversity to cater to different tastes and needs. Regarding the rooms, we appreciate your comments regarding the furnishings and amenities. Although our rooms are fully equipped for comfort, we recognize that some spaces are showing their age. Therefore, the hotel maintains a preventive maintenance and progressive renovation program that seeks to balance functionality, comfort, and sustainability, without losing the ecological essence that distinguishes us. Comments like yours, which highlight both our strengths and opportunities for improvement, are extremely valuable. We are delighted that, overall, your experience resulted in a unique vacation and that you look forward to visiting us again. We will gladly pass on your appreciation to the entire Sandos Caracol team, as well as to our TUI business partners, who make it possible for families like yours to enjoy unforgettable moments at our resort. Sincerely, Sandos Caracol Eco Resort