Secrets Cap Cana Resort & Spa - Adults only

Dear Sabine, We greatly appreciate the time you spent reviewing your recent experience in our hotel, at Secrets Cap Cana Resort & Spa we always strive to exceed guests' expectations and your comments will help our teams reach that goal. We sincerely apologize for the issues you encountered in your suite. Please be assured that our housekeeping team thoroughly inspects all rooms before new guests arrive to ensure they meet our high standards. We are committed to preventing such occurrences in the future and will take additional steps to enhance our room preparation process.  We were very saddened to read about your disappointment with the dining experience, at Secrets Cap Cana Resort & Spa we know that meals are an important aspect of our guests' overall holiday experience therefore we will make sure to take your comments into account to improve in this aspect of our services. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Best regards, Andry S. Social Media Coordinator