Secrets Royal Beach Punta Cana - Adults only

Dear client / guest, First and foremost, we would like to truly thank you for taking the time to share with us these comments regarding your recent stay at our Resort. We take every comment very seriously and as professionals within the service industry, we know that our guest's feedback is the key to success! And please accept our sincerest apologies for not having been able to exceed your expectations within some of our services provided. We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. With this said, we look forward to having the opportunity to host you back on a renewed opportunity to redeem your confidence at Dreams Sapphire Resort & Spa. Sincerely, Diana Hernández Asistente de Gerencia / Assistant to the General Manager