Secrets The Vine Cancun - Adults only

Dear Robert, Thank you very much for the time you spent sharing your impressions about your most recent stay in our resort. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We regret knowing that we have not fulfilled all your expectations this time around. Please be certain that we have taken your feedback seriously, and we are working in our opportunity areas in order to deliver better service to our guests. With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service. Best regards, Lina Arzuffi Social Media Coordinator