Secrets The Vine Cancun - Adults only

Dear Marion, Thank you very much for your feedback, your comments are truly important to us to continue improving the quality of our service and product we offer to our valuable guests. We’re thrilled to hear that your overall experience was positive and we appreciate your remarks on our team, we truly believe that our staff is one of our hotel's greatest strengths, and it is a pleasure to know that our efforts are appreciated. We are deeply sorry about the inconveniences your encountered while in the resort, please receive our sincerest apologies Your comments have taken all our attention, and we already shared them with the departments involved to follow-up to provide you the quality of service that you expect for a Secrets hotel. Once again, we thank you for sharing your overview with us here and look forward to welcoming you back soon. Warm regards, Berenice Reyes E-Concierge