Aus DeutschlandEin in die Jahre gekommenes Haus. Alte Möbel, Badezimmer eng, alt und sehr heruntergekommen. Keine Duschstange. Dünner, alter Duschvorhang. Bad steht nach dem Duschen immer unter Wasser. Klimaanlage auf dem Zimmer hat extra gekostet. Am letzten Tag hatten wir eine große Kakerlake in unserem Zimmer :( Habe es direkt an der Reception gemeldet. War aber offensichtlich nichts neues!
Mit alten, herunterkommen Möbeln. Bett hat gequietscht.
Beim Frühstück wurde nicht häufig nachgelegt. Mussten immer daran erinnern. Die Auswahl war nicht riesig
Die Kellner waren freundlich
Einzig die Lage, direkt an der Strandpromenade war positiv. Bei der Rückfahrt hat uns der TUI Reisebus vergessen. Wir sind mit dem Taxi zum Flughafen gefahren, weil wir unseren Flug nicht verpassen wollten!
Beliebte Aktivitäten
- Strand
| Infos zur Reise | |
|---|---|
| Verreist als: | Paar |
| Dauer: | 1 Woche im Juli 2021 |
| Reisegrund: | Strand |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Rosi |
| Alter: | 41-45 |
| Bewertungen: | 62 |
Dear Rosi, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your stay did not meet your expectations, and we deeply apologize for the issues you encountered during your visit. We are glad to hear that you found the location of the hotel convenient, right on the beach promenade. However, we sincerely regret that other aspects of your stay were less than satisfactory. We are extremely concerned to hear about the condition of the room, the old furniture, and the issues you had with the bathroom. This is certainly not the standard we strive for, and we will be addressing these matters with our maintenance team. We apologize for the inconvenience caused by the flooded bathroom floor after showering and the issues with the shower curtain. Regarding the air conditioning, we will also review the extra charge for this service to ensure we are offering the best possible value for our guests. Additionally, we sincerely apologize for the presence of a cockroach in your room. This is an unacceptable issue, and we take it very seriously. We will investigate this matter thoroughly to prevent future occurrences. We are also sorry to hear about your experience with breakfast and the TUI tour bus. We understand the importance of timely and efficient service, and we will address both the replenishment of breakfast items and the issue with transportation to ensure that this does not happen again in the future. Once again, we truly apologize for the disappointing experience you had at our hotel. Your feedback is invaluable to us, and we will do everything we can to address the issues you raised. We hope you will consider giving us another chance in the future, as we strive to continuously improve and offer our guests a more enjoyable and comfortable stay. Warm regards, The Silver Beach Management Team
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