Sunscape Puerto Plata

Dear Guest, Please receive the warmest greetings from Barceló Puerto Plata. Thank you for sending along your comments as our guest’s experiences plays a key role in this continuous process. We would like to apologize for not completely fulfilling your expectations and we are deeply sorry for the inconveniences you encountered. There are always different perceptions with the product and service offered by us; rest assured all these will be addressed to our management team in order to make the corrective changes. We regret that your disappointment with so many areas of our resort, has been conveyed through this forum and not once on site to any of the Management members, we are very resourceful and would have gladly gone above and beyond to reformulate your experience in order to have you join the hundreds of extremely pleased and satisfied guests of Barcelo Puerto Plata. We very much lamented any inconveniences that our clients may have encountered with the room. We are very concern with all the mentioned issues. We have taken their comments seriously and have dealt with our managers in correcting all these service flaws that they have highlighted in review ensuring that these problems do not happen again. We are sorry that we fell short of their expectations. We are looking forward to have the opportunity to serve you and most importantly be able to change your perception and regain your trust in our brand. Yours Sincerely, Hotel Director Barceló Puerto Plata