Swisstouch Oriental Resort Marsa Alam

Dear Andreas, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve customer satisfaction and therefore our guest´s reviews are of prime importance. We continuously strive to deliver high standards and to ensure that everybody leaves with beautiful vacation memories. We took good note of your comments related to the quality off the food, drinks and service in our restaurant and bars and we passed them to the responsible chef and Asst. F&B, in order to revise and if possible improve. For our hotel thorough cleaning is an absolute must and we want to apologize for not fulfilling your expectations. We have protocols and procedures to guarantee satisfying results regarding hygiene and cleanliness. For future occasions we strongly encourage you to contact our reception in case any lack is encountered. As to us it is of prime importance to offer total confidence in this area we will be enchanted to adjust any situation that is not in accordance with our established standards. We hope that your stay was as pleasant as it could possibly be. We would be enchanted to may accommodate you again in the near future. Hotel Management